Second Annual Lionel Customer Service Open House

31 07 2012

Lionel Customer Service, in Canfield, OH, will be hosting its second annual open house on Saturday August 18th, 2012 from 9am to 4pm EDT. Don’t miss your chance to see inside this amazing facility and take part in some fun programs, raffles and discounts.

layout

Come see the Service Center for yourself!

You’ll see our inventory of more than 110,000 individual parts bins, the workrooms, and of course the massive test layout! Our facility is now even bigger than it was last year. Best of all, you’ll have the opportunity to meet and ask questions to our staff – who truly make Lionel Customer Service the best in the business.

Visitors will have the opportunity to see all the improvements we have made in Customer Service, as well as participate in the following activities:

  • Tours of our facility
  • See how part lists are created
  • Demonstrations on
    • Lionel LEGACY Control System operation
    • Periodic maintenance of locomotives
  • Door Prizes and Product Raffles!

Parts inventory – just one row of many.

Water will be provided free of charge and food vendors will be on site all day! The day will also include a raffle for several new Lionel products (must be present to enter, not to win). Raffle products will be on display day of the open house. No purchase necessary!

Those who attend the Open House will be able to take advantage of a 50% discount on part purchases on August 18th (must be present to receive 50% discount).

For those customers who are unable to attend the Open House, we are offering a 35% discount on all on-line part orders at http://www.lionel.com/CustomerService/ReplacementParts/ on August 18th from 12:01am to 11:59pm.

Meet the people who make us the best at what we do.

Please make arrangements to join us for this exciting day! Our facility is located just minutes off the Ohio State Turnpike, and within a 30 minute drive of some great train watching locations across eastern Ohio and western Pennsylvania. Abundant lodging and food are also available nearby.

Lionel Customer Service

6655 Seville Dr

Canfield, OH 44406

(586) 949-4100

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14 responses

31 07 2012
George B. Small

should be a fun time

George B. Small

31 07 2012
Dale Kushma Sr

CANT WAIT…………..

31 07 2012
sortb48

YES.. LIONEL, GREAT CUSTOMER SERVICE,… WHEN are you coming to AUGUSTA GEORGIA OR COLUMBIA SOUTH CAROLINA??.. WE are loyal LIONEL LCCA MEMBERS.. COME SHOW US THESE EVENTS IN THE SOUTH EAST TOO.. TOM S GEORGIA

1 08 2012
lionelllc

Tom,
The LCCA determines the convention schedule. Wherever they decide to go next, we’ll be there! Next year we’ll be in Chattanooga, TN. With so much to do in that city, it may be worth planning a mini-vacation to come to the convention!

1 08 2012
sortb48

YES , LET’S do a regional lcca event in augusta ga.. tom s ga

2 08 2012
Charlie Gill

Sir or Madam:
Do I need to pre-register to attend the forthcoming Open House at the Lionel Service Center?
Charlie Gill
Bloomington, Indiana

2 08 2012
lionelllc

Charlie,
Registration is not necessary. Just come and join us and have a good time! Looking forward to seeing you.

21 08 2012
Charlie Gill

I attended the Open House on Saturday and it was great! Thanks a bunch for giving us the tour and working on your day off!
I completely forgot to ask about how to sign-up for the Lionel Repair Class. When is the next class and what are the requirements to attend?
Thanks,
Charlie Gill

21 08 2012
lionelllc

Charlie,

Please send an email to Mike Reagan directly, he’ll be happy to work something out. mreagan@lionel.com

And thanks for coming!!

27 08 2012
Charlie Gill

Well, I tried that and it didn’t work. Sent an email on Wednesday, 22 August, but I haven’t received a reply. Got any other good ideas?

18 08 2012
Houndsville Bob

And here I thought I was the only Lionel buff in southeast Georgia! Have a blast, wish I could have attended.

28 08 2012
lionelllc

Charlie,
I checked with Mike and he has received your email. He will be in touch when he has something worked out. Give him a little more time and he’ll contact you when he can.

5 11 2013
Charlie Gill

You know what? I never got the favor of a reply to this request. Is it now a dead issue? Should I try all over again with a new email?

7 11 2013
lionelllc

Charlie,

I just spoke to Mike Reagan and Phill Hull about this. We’re in the process of a lot of personnel moves at the moment and the training program is on hold. They are going to email everyone with a schedule once one is established. I don’t have a timeline for that yet, but they do both have your email address added to the list of interested participants. Thanks for checking back, I’m sure they will be in touch when the program moves forward again.

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